Frequently Asked Questions

LabLock offers comprehensive kiosk security specifically designed for laboratory environments. Key features include:

• Multi-factor authentication with biometric support
• Application whitelisting and access control
• Comprehensive audit logging for GxP compliance
• USB port management and device control
• Real-time monitoring and reporting
• Centralized configuration management

View All Features

LabLock requires:

• Operating System: Windows 10 or later
• Web Browser: Modern browser (Chrome, Edge, Firefox)
• Memory: Minimum 4GB RAM (8GB recommended)
• Storage: 500MB available disk space
• Network: Internet connection optional (for updates and licensing)

Check our documentation for detailed requirements.

Absolutely! LabLock offers a full 30-day free trial with no limitations. You can download the complete version and evaluate all features in your laboratory environment before making a purchase decision.

You need one LabLock license per workstation/computer that will be secured. Each license covers one physical machine and includes all security features, updates, and one year of support.

No. LabLock operates entirely offline once installed and configured. Internet access is only required for:

• Initial license activation
• Software updates (optional)
• Remote monitoring features (if enabled)

Your laboratory data never leaves your network.

LabLock uses a web-based interface for its administration and configuration. This provides several advantages:

• Platform independence and easy deployment
• Centralized management from any device
• Familiar interface that doesn't require special training
• Easy updates and maintenance
• Remote configuration capabilities

The actual kiosk security runs at the system level, independent of the browser.

Each LabLock license includes one year of complimentary support and updates. After the first year, you can purchase annual maintenance plans to continue receiving support, updates, and new features.

Our maintenance plans include:

• Priority technical support via email
• All software updates and security patches
• Access to new features and improvements
• Configuration assistance
• Compliance guidance and documentation

LabLock licenses never expire - your software continues to work indefinitely. However, your support and update entitlement expires after one year. You can continue using your current version or purchase maintenance to receive updates and support.

No reinstallation needed! You can register your existing trial installation with your license key. Simply enter your license information in the LabLock administration interface to activate the full version.

Yes! We offer volume discounts for multiple licenses. Contact our sales team for quotes on multi-site deployments, enterprise licensing, or to discuss your specific requirements.

Yes, we provide special pricing for educational institutions, research organizations, and qualified non-profit organizations. Contact us with details about your organization to learn about available discounts.

We provide comprehensive email-based technical support with responses from our expert team members. Our support includes:

• Installation and configuration assistance
• Troubleshooting and problem resolution
• Best practice guidance for laboratory environments
• GxP compliance consultation
• Integration support with existing laboratory systems

We typically respond to support requests within 4-8 business hours, often much faster. For urgent issues affecting production laboratory operations, we prioritize responses and aim to provide initial guidance within 2 hours during business days.

While our standard support is provided remotely, we can arrange on-site consultation and implementation services for large deployments or complex laboratory environments. Contact us to discuss your specific needs.

Yes! Our team has extensive experience with laboratory environments and can assist with custom security policies, integration requirements, and specialized compliance needs. This is included in our standard support for customers with active maintenance.

No. LabLock is not cloud-based and we do not have access to your installation or data. All support is provided through secure communication channels, and any diagnostic information is shared at your discretion. Check our privacy policy for details.

Yes! LabLock is specifically designed for Good Manufacturing Practice (GMP) and other GxP environments. It provides:

• 21 CFR Part 11 compliant audit trails
• Comprehensive user activity logging
• Role-based access controls
• Data integrity protection
• Validation documentation and support

Many pharmaceutical and biotechnology companies use LabLock in their validated environments.

Yes, we provide comprehensive validation documentation packages including:

• Installation Qualification (IQ) protocols
• Operational Qualification (OQ) protocols
• Performance Qualification (PQ) guidance
• Risk assessment templates
• Vendor qualification documentation

This documentation is available to customers with active maintenance agreements.

LabLock implements multiple data integrity controls:

• Tamper-evident audit logs with cryptographic signatures
• Immutable activity records
• User authentication and authorization controls
• Application and system-level access restrictions
• Automated backup and recovery features

Yes, LabLock can be configured to work seamlessly with Laboratory Information Management Systems (LIMS) and other laboratory software. It supports:

• Single sign-on (SSO) integration
• Active Directory authentication
• Application whitelisting for approved laboratory software
• Audit log integration and forwarding

LabLock provides comprehensive audit logging including:

• User login/logout activities with timestamps
• Application access and usage
• System configuration changes
• File access and modifications
• USB device connections and data transfers
• Security policy violations and alerts

All logs include user identification, timestamps, and tamper-evident signatures.